About your transaction number.
This form allows you to look up a transaction that you have previously
made on MasterMathMentor.com. You can then re-download items (within a 7
day period), change your email correspondence settings, or review your
order. The transaction code is 20 to 35 characters long and includes
dashes. The code must be entered above exactly as it appeared on the
final page of your purchase process, including the dashes.
If you are having trouble locating your transaction code or the system
does not seem to be accepting your code, please send an email to our
administration department (see email listed below) and include your name,
the date of your purchase, the total purchase amount, and the items you
purchased. We will be happy to help you resolve any issues.
NOTE: If you have purchased a product for download and do not receive our automated email within the next hour, don't panic! Our team reviews all purchases and will make sure that an email is sent to you with the links to the products (usually within 12 to 24 hours). PLEASE VERIFY THAT THE EMAIL ADDRESS IS CORRECT ON YOUR PAYPAL TRANSACTION AND IF NOT SEND US THE CORRECT EMAIL ADDRESS AS SOON AS POSSIBLE (include your PayPal transaction number). Feel free to contact us regarding your purchase and any concerns you may have.
Please contact us via email: team@MasterMathMentor.com
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